Cancellation and Refund Policy for Pixisflow

At Pixisflow, we strive to deliver high-quality services that meet your expectations. However, we understand that there may be instances where a refund request is necessary. Below is our refund policy:

Eligibility for Refund

• Refund requests must be made within 7 days of the payment date.
• Refunds are not available for completed or delivered work, including but not limited to digital products, designs, or marketing campaigns.
• Refunds are not available if a complete redesign has been requested, or if the business is closing, rebranding, or changing its type.
• Refunds are not available if another company or designer has been engaged for the same project, or if the creative brief lacks the necessary information to proceed.
• Refunds are unavailable if the cancellation is due to reasons unrelated to the company or if the client has not communicated for more than two weeks during the project.

Partial Refunds

• In cases where a project is canceled after partial work has been completed, a partial refund may be granted. The refund amount will be determined based on the proportion of the work completed and delivered.
• If a client subscribes to a service bundle and is dissatisfied with a specific service, the refund will only apply to that particular service, not the entire bundle.
• Any non-refundable fees, such as consultation or research fees, will be deducted from the total refund amount.

Non-Refundable Services

• Monthly retainers and subscription-based services are non-refundable once the service period has begun.
• By selecting a special package, you acknowledge that services such as Social Media, SEO, Domain Registration, and Web Hosting are not eligible for refunds under any circumstances.
• For website projects, refunds will not be granted once the client has approved the design and the website has been sent for development.
• Any expenses incurred on behalf of the client, such as third-party software or advertising costs, are non-refundable.
• The Money-Back Guarantee does not apply to design agencies, design studios, or those working on projects for their clients.
• The primary design concept has been approved, or additional revisions have been requested.
• Refunds will not be granted for reasons such as a "change of mind," "disagreement with a partner," or any other reasons unrelated to the service provided.
• The company's policies have been violated.

Refund Process

• To request a refund, please contact us at pixisflow@gmail.com with your order details and reason for the request.
• Refund requests will be reviewed within 7 business days. If approved, refunds will be processed within 21 business days.
• Refunds will be issued using the original payment method.

Modifications to the Policy

• Refunds may take up to 21 business days to process. For more information, please refer to our detailed refund policy.
• Pixisflow reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting to our website.

Cancellation and Refund Policy for Physical Materials

Merchandise (T-Shirts, Jackets, Hoodies, etc.):

Refunds are available if a concept is requested and disapproved by the client. No refund will be provided after additional revisions have been requested.

Stationery (Business Cards, Flyers, etc.):

Refunds are available if a concept is requested and disapproved by the client. No refund will be provided after additional revisions have been requested.

Printing Materials (Papers, Plastics, etc.):

Refunds are available if a concept is requested and disapproved by the client. No refund will be provided after additional revisions have been requested.

Keen Attention to Detail

Order Cancellation:

Orders can be canceled within 7 days of purchase for eligible reasons. Ineligible reasons include a change of mind, partner disagreement, discovery of a cheaper alternative, or similar non-service-related reasons. A 15% cancellation charge applies if canceled within 24 hours; a 25% charge applies after 24 hours. Customers must email cancellation requests via email at pixisflow@gmail.com

Communication and Delivery:

We value clear communication with our customers. All communication should be documented via the customer's registered email address. We will make every effort to contact you at least three times for order delivery. However, if there is no response within 7 working days, the project is deemed accepted, and refunds are no longer applicable. The money-back guarantee is only valid if it is responsive for 10 consecutive days.

Payment Processing:

Rest assured, our bank merchant services process payments via Visa, MasterCard, Amex, Discover, and Pixisflow does not store card details on its systems. Merchant services handle recurring billing. In addition to these, we also accept cheques, bank transfers, and Discover Card payments via PayPal. All advertised prices exclude applicable taxes.

FAQ’s

Does the Money-Back Guarantee Cover All Packages?

The Money-Back Guarantee is applicable only to design packages. Please note that once a design is approved and further revisions are requested, the Money-Back Guarantee is no longer valid. However, our 100% satisfaction guarantee ensures that we will continue refining your design until you are completely satisfied.

Why do we provide Money Back Guarantee?

At Pixisflow, we are so confident in our skills and design quality that we offer a Money-Back Guarantee if we fail to deliver. This guarantee is provided in good faith, and we trust our customers to reciprocate. Most clients are honest, and cooperative, and provide constructive feedback to achieve the desired design. However, a small minority may try to exploit this policy by placing orders with multiple providers and requesting refunds after receiving design concepts. This behavior is unethical and unfair to our team.

Design work is subjective, and achieving the perfect design often requires customer feedback and collaboration. Pixisflow values customer involvement in the design process, as initial samples are rarely final. They serve as a starting point for refining ideas based on client input. Our Money-Back Guarantee protects customers if we cannot meet their expectations, but it is intended for genuine cases where we fail to deliver on our promise.

Necessary: Customers requesting a refund cannot use the initial design concepts provided. All design copyrights remain the property of Pixisflow until full payment is received, ensuring the security of your designs.

If you have any questions or concerns about our refund policy, please email us at pixisflow@gmail.com. Rest assured, refunds are typically processed within 21 business days, ensuring a prompt resolution to your request.

Pixisflow reserves the right to cancel any project or contract as necessary. Upon issuing a refund, all design rights revert to Pixisflow, and the designs become the company's property.

Thank you for choosing Pixisflow. Your satisfaction is our top priority, and we always value your feedback as it helps us improve our services.